Privacy Policy
Last updated: April 4, 2026
Image3D ("we", "us", or "our") operates the website image3d.io (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.
1. Information We Collect
We collect the following types of information:
- Account Information: When you sign in via Google or email link, we receive your name, email address, and profile photo from your authentication provider (Firebase Authentication).
- Usage Data: We collect information about how you use the Service, including pages visited, features used, generation requests, and timestamps. This is collected through Google Analytics 4 and Google Tag Manager.
- Payment Information: When you purchase credits or subscribe, payment processing is handled by Stripe. We do not store your credit card number. Stripe may collect billing details as described in their privacy policy.
- Uploaded Content: Images you upload for 3D generation are processed by our AI pipeline and may be temporarily stored for processing purposes.
2. How We Use Your Information
- To provide and maintain the Service
- To process your transactions and manage your account
- To track credit balances and subscription status
- To improve and optimize the Service
- To communicate with you about your account or the Service
- To detect and prevent fraud or abuse
3. Data Retention
Account data is retained as long as your account is active. Uploaded images used for 3D generation are processed in real-time and are not permanently stored on our servers. Generated 3D models are stored for your access and may be deleted after extended periods of account inactivity.
4. Third-Party Services
We use the following third-party services that may collect data:
- Firebase Authentication (Google) — for user sign-in
- Stripe — for payment processing
- Google Analytics 4 / Google Tag Manager — for usage analytics
- Microsoft Clarity — for session replay and heatmaps
- Cloudflare — for hosting and CDN
Each service has its own privacy policy governing how they handle your data.
5. Cookies
We use cookies and similar tracking technologies for authentication, analytics, and functionality. You can configure your browser to refuse cookies, but some features of the Service may not function properly without them.
6. Data Security
We take reasonable measures to protect your personal information. Authentication is handled by Firebase, payments by Stripe, and our infrastructure runs on Cloudflare's secure platform. However, no method of transmission over the Internet is 100% secure.
7. Children's Privacy
Our Service is not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Data portability
To exercise these rights, contact us at the address below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us through our feedback form.